A brand new trend is emerging within the medical industry that has many patients and visitors smiling. Confronted with improving their lagging patient satisfaction levels, many hospitals are adapting expensive hotels style type of hospitality, with related amenities for example valet parking, greeters, courtesy shuttles, and concierge services. While you might normally only anticipate finding such luxuries in the finer hotels on the planet, they are being delivered every single day at increasingly more hospitals through the country. The demand is really great that several companies have selected to fill the short growing niche by focusing on hospitality type services particularly for that healthcare industry.
Furthermore the help provide added convenience for patients and visitors, but they may also solve a number of challenges associated with new construction and condition mandated seismic upgrade projects which many hospitals coping. If you are still not convinced, Here’s are a few some other reasons why it could pay to include a couple of healthcare hospitality solutions…
Scoring Greater on Patient Surveys
Surveys have proven that hospital facilities which deliver extra amenities for example valet parking, patient concierge service along with other hospitality related services score greater on patient satisfaction surveys for example HCAHPS (Hospital Consumer Assessment of Medical Service Providers and Systems), a nationwide, standardized survey of hospital patients. Patients who receive stress-relieving services for example valet parking and concierge are more inclined to give favorable overall ratings towards the hospital, and could be more prone to recommend a healthcare facility to buddies and family.
Someone Safety Culture
In 2004, the Care Leadership Alliance, including the American Association of Nurse Executives along with other healthcare executives, identified a core group of competencies for executive leaders in healthcare. Inside the context from the core competencies, seven imperatives were identified to build up someone safety culture along with a type of positive safety was created which infers that everyone’s job is patient safety, in most healthcare system transactions this safety mission requires the entire healthcare team and really should include everybody in the physician towards the valet parking attendant. The valet and concierge services can enjoy an important role within the patient safety process and hospitals without these types of services might be missing an essential element for their culture of safety initiative.
Drawing Independently Insured Patients
The AP/Bay Area Chronicle lately examined the brand new trend of hospitals supplying extra incentives to “entice” patients included in private insurance, which pays greater reimbursement than government programs for example Medicare or State medicaid programs. Based on the AP/Chronicle, hospitals “have found its smart to function up perks” for visitors, for example cooking classes, patient concierges, access to the internet and valet parking. Hospital leaders say “these extra touches have the ability to an objective, including to reduce stress.”
Based on the AP/Chronicle, competition also plays a part in the hospitals adding extra benefits. “If your patient includes a free choice to visit this hospital or that hospital, they are going to find the one which has got the better amenities”. Ron Gundling, smoking president for that Healthcare Financial Management Association, stated that extra amenities help attract physicians, who consequently generate more patients.
In the finish during the day, every Hospital has different needs, however they usually can all agree with one factor – patient care may be the priority. If that is true, then it’s easy to understand why virtually every Hospital in the united states has “Healthcare Hospitality” programs towards the top of their To-Do Lists.